At A&N Cigar Stroller, we take pride in the quality of our products and want you to be fully satisfied. Due to the perishable nature of tobacco products, our return policy is designed to balance customer satisfaction with regulatory compliance.
1. INSPECTION UPON DELIVERY
- Upon receiving your order, inspect all items immediately.
- Any issues, damage, or discrepancies must be reported within 7 days of delivery.
Refunds or exchanges will depend on the reason for the return and compliance with our policy.
2. DAMAGED OR DEFECTIVE PRODUCTS
- All products are inspected prior to shipment to ensure they meet grade A standards.
- If a product is received damaged or defective, we will:
- File a claim with the carrier
- Replace the item at no additional shipping cost to you
Please provide photos if requested to facilitate verification.
3. RETURNS DUE TO BUYER’S REMORSE
- Returns for reasons other than damage must be:
- Sent within 14 days of delivery
- In original packaging and in saleable condition
- Refunds will include the product price minus shipping costs.
Important: Cigars that have been cut, smoked, or opened are not eligible for return.
4. RETURN AUTHORIZATION (RMA)
- All returns require pre-authorization. Contact us at [Your Email Address] with:
- Your name
- Order number
- Reason for the return
- You will receive a Return Merchandise Authorization (RMA) number.
- Write the RMA number clearly on the package. Returns without an RMA may be subject to a 25% restocking fee.
5. FINAL SALE ITEMS
- Certain items, such as Scratch & Dent products, liquidation items, or limited promotions, may be marked as FINAL SALE.
- Final Sale items are not eligible for return or refund.
6. SAMPLERS & MULTI-PACKS
- Returns for samplers or bundled products are only accepted if new, unopened, and in original packaging.
- Partial refunds will not be issued.
- If eligible for return, the customer is responsible for all return shipping costs.
7. PROMOTIONS & DISCOUNTS
- Products purchased with promotional codes, discounts, or points are eligible for return only under the terms outlined above.
- Refunds will reflect the discounted price, not the original MSRP.
8. CUSTOMER SUPPORT
For any questions regarding returns, refunds, or product issues, contact us:
A&N Cigar Stroller
[Your Email Address]
Our goal is to resolve all returns efficiently, with minimal effort required from you.